FAQs

General

After checking in, you’ll meet with your provider to discuss what you’re looking for from your service, along with any preferences, areas of concern, or questions you may have. Your provider will explain anything you need to know before getting started and make sure you’re comfortable throughout your visit. If it’s your first appointment with us, please plan to arrive at least 15 minutes early to complete your intake information and get settled before your service begins.
Yes! If this is your first time in to see us, or if it's been at least a year since you’ve been in, we ask that you arrive at least 15 minutes prior to your service start time so that we can have you fill out & update your intake form. We’ve got complimentary wine, beer and other drinks to enjoy while you fill out those forms. We want to make sure that you receive every minute of your service time!
There’s no need to dress up for your visit to Uplift—in fact, comfortable and casual is best! For massage appointments, we recommend avoiding mascara, eyeliner, or other eye makeup when possible, as resting face-down in the face cradle can cause makeup to smudge or transfer. Massage oils, facial products, steam and other treatments may also affect makeup, hair or clothing, so this is one occasion where getting dressed up beforehand usually isn’t necessary.
If you’re planning a special dinner, event or night out the same day, you may prefer to schedule it before your spa visit so you can fully relax afterward without worrying about your hair, makeup or outfit.
Yes! If you have a provider you prefer, you may request them when booking over the phone or online. Provider availability varies, so we recommend booking in advance when requesting a specific person.
Yes! You’re welcome to combine multiple services during the same visit, such as a massage and facial. Services will generally be scheduled back-to-back and may be performed by different providers depending on the services you select. You can book multiple services online, or give us a call if you’d like help coordinating your appointments.
Children 15 years of age and younger will be required to have a parent or guardian in the room for the duration of the service. All minors require a completed and signed minor consent form to receive massage or facial services.
We do have diffusers currently set up in the lobby, waiting room and all service rooms. Should you have an allergy to any essential oils, please inform us ahead of booking your appointment so we can ensure that we try our best to limit the exposure for you. We can have your provider keep the room aromatherapy-free as well.
Most body treatments (massages, facials, wraps, etc.) cannot be performed until 8 weeks post-op if anesthesia was involved. We require a doctor’s note if it’s before 8 weeks and, depending on the service you’re requesting & surgery you’ve had, may be required after 8 weeks as well.
Most of our enhancements are included in the session time, but those that do add time will be denoted as such.
Your time at Uplift is yours to enjoy however you’d like. If you feel like chatting, we’re happy to chat with you. If you’d rather close your eyes, relax, and enjoy some quiet time, that’s perfectly fine too. Your provider will follow your lead while still checking in when needed about pressure, comfort, or your service.
In order to maintain peace and tranquility throughout the spa, we ask that you mute your phone while in the building and take all calls outside.
Yes! We love booking wedding parties and large friend groups, we just need information regarding the group size and date desired to start the booking process.
We understand things happen, however it’s often the case that we won’t be able to give you your original full service time. Your provider will give you as much of the remaining service as they can once you arrive and are checked in.
If you’re feeling sick, especially if you have a fever or symptoms of a contagious illness, please contact us as soon as possible so we can discuss rescheduling your appointment. Coming to the spa while sick isn’t enjoyable for you and can expose your provider and other clients to illness. If you’re unsure whether you should keep your appointment, give us a call and we’ll be happy to help.
We have a 24 hour cancellation policy. If you cancel 24+ hours before your service, there is no charge. If you cancel with fewer than 24 hours until your appointment time, we reserve the right to charge up to 100% of the service price. For this reason, we require a credit or debit card on file in order to book with us.
Absolutely! Uplift gift cards make a great gift for massages, facials, body treatments and more. Gift cards can be purchased for any amount and used toward services or products at Uplift. You can purchase one online or stop by the spa and we’ll be happy to help.
We do not process claims or accept insurance; however, we are happy to provide clients with a receipt to present to their healthcare provider for possible reimbursements.
Typical spa gratuity is 15-20%, though any tip is greatly appreciated!
Yes. If you have a preference for a male or female provider, you can let us know when booking or select your preference when booking online. We will do our best to accommodate your request based on provider availability.

Massage

Relaxation Massage, sometimes referred to as Swedish massage, is designed for overall relaxation and uses light to medium pressure. Relaxation Massage may be performed by either a licensed massage therapist or esthetician.
Custom Massage is performed by a licensed massage therapist and can include light-to-medium, medium-to-firm, or deep pressure, along with more therapeutic and targeted massage techniques based on your needs.
All Custom Massages include hot towels, a heated massage table and warm Mother Earth pillows to help you relax and enjoy every minute!
A Couples Massage is two massages taking place at the same time in the same room. Each client has their own massage table and their own licensed massage therapist. A Couples Massage is not a tandem or “four-hands” massage, where two therapists work on one person at the same time.
If the client is pregnant, a Prenatal Massage must be booked. This ensures the safety of both the client and the baby. Depending on how far along the pregnancy is, the table is often set up to provide the most comfortable experience possible.
Arrive to the spa however you are most comfortable. For the service itself, your massage therapist will advise you to undress to your comfort level. Most clients receive massage while wearing underwear or in the nude. Your massage therapist is trained in secure & discreet draping and only the areas actively being worked on will be uncovered.
It’s not a dealbreaker, but we typically recommend against eating a heavy meal one hour before your session.
No. You should undress only to your level of comfort. You will have privacy while getting on and off the table and will remain appropriately draped throughout your massage. Only the area currently being worked on will be uncovered.
Absolutely. We encourage you to communicate with your massage therapist at any point during your service. If you would like more or less pressure, are uncomfortable with a particular technique, or would like more time spent on a certain area, please let your therapist know.
Yes. Your massage therapist will discuss your goals and areas of concern with you before beginning your massage. You are always welcome to request additional focus on certain areas or ask that an area not be worked on both before and during your service.
Mild soreness can sometimes occur after a massage, particularly after firmer or more therapeutic work. This generally resolves within a day or two. Please communicate with your massage therapist during your service if the pressure or technique ever feels uncomfortable.
Our average regular client comes in every 4-6 weeks for a massage and 90 minutes is our most popular length of massage. We do see some people every week (or multiple times a week!) whereas some people might only make it in once or twice a year.

Body Treatments & Wraps

Do not shave/wax at least 12-24 hours before your appointment. Wear your hair up. Body scrubs and wraps are recommended before you spray tan, as it will ensure a more even color.
Your hair will be coated in oil and wrapped in a towel. It will be recommended to leave the oil in for 24 hours.

Facials & Waxing

You are welcome to arrive with or without makeup. Your esthetician will cleanse your skin as part of your facial, so there is no need to remove your makeup beforehand.
Depending on the facial or enhancement you are receiving, your esthetician may recommend temporarily discontinuing retinol, prescription retinoids, exfoliating acids, or other active skincare products before your appointment. Please let your esthetician know about any prescription or active skincare products you use so they can determine which treatments are appropriate for your skin.
Breakouts rarely occur unless your skin is congested with blackheads or whiteheads underneath your skin. If this is your situation, you may experience some breakouts, but be assured they won’t last long.
Some people see results immediately and your skin should feel different right away. If your skin has more advanced, long-term needs such as skin aging, acne or hyper-pigmentation caused by hormonal fluctuation or sun damage, your results may not be immediately visible. However, skin health will continue to improve as you follow the advice of your professional skin therapist and continue your home care regimen.
We recommend a facial every 3-5 weeks. At this frequency, we can monitor your skin throughout the seasons and help you maintain a healthy and glowing complexion.
- Refrain from taking a shower or bath immediately before the treatment. Soaking the hair will soften it, allowing it to break more easily and making waxing less effective.
- Make sure the hair is the appropriate length for waxing.
- Make sure that the area(s) to be waxed are clean.
- There are certain medications and products that should not be taken or used if you plan to have a waxing treatment soon. Topical exfoliants used on the area to be waxed such as Retin-A, Renova, and hydroquinone, oral acne medications such as Accutane, blood-thinning medications and topical/oral cortisone make the skin more sensitive and increase the likelihood of irritation and other complications. Please check with your doctor if you are unsure if you should be waxed while using a medication.
Certain medications and skincare products can make the skin more sensitive and may make waxing inappropriate. This can include prescription retinoids and some strong exfoliating or acne products. Please let your esthetician know about any medications or active skincare products you are using before your waxing service.
The hair should be at least 1/4-inch to 1/2-inch for best results. If you have coarse hair, it should be closer to 1/2-inch for the first few waxes. Once the hair becomes finer, it can be waxed at a shorter length. If your hair is longer, we recommend shaving the area and booking your waxing appointment for two to three weeks later. It may take up to three waxing treatments to achieve smooth skin due to the fact that hair grows in stages and all of your hair is never at the same stage. It is very important to avoid shaving between waxing appointments, as this will interrupt the process and stimulate the hair growth again.
Waxing reduces hair growth when performed every two to four weeks. While shaving crops the hair at the skin’s surface, waxing pulls the hair out at the root so the hair grows back softer, finer and thinner. The more you wax, the less hair grows back.